Refund and Returns Policy for Mumu Stationery Shop

Effective Date: January 17, 2025

At Mumu Stationery Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Refund and Returns Policy outlines how we handle returns, exchanges, and refunds. Please review the following information carefully.

1. Return Eligibility

We accept returns for most items purchased on mumustationeryshop.com within 30 days of receiving your order, provided that the item(s) meet the following criteria:

  • The item(s) must be unused and in original condition (unopened, unmarked, and undamaged).
  • The item(s) must be in the original packaging.
  • The item(s) must be returned with a valid receipt or order confirmation.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Personalized or custom products that were made to your specifications.
  • Sale or clearance items (unless defective).
  • Gift cards.
  • Downloadable products or digital goods.
  • Perishable goods or items that could be considered hazardous.

If you are unsure whether your item is eligible for return, please contact us at info@mumustationeryshop.com before initiating the return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@mumustationeryshop.com within 30 days of receiving your order. Include the following details:

    • Order number
    • Item(s) you wish to return
    • Reason for return

  2. Return Authorization: Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the items.

  3. Packaging and Shipping: Carefully package the item(s) in their original condition and packaging. The customer is responsible for paying the return shipping fees unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

  4. Shipping the Return: Ship the return to the address provided with the RMA number. For your protection, we recommend using a trackable shipping service to return the item(s), as we are not responsible for lost returns.

  5. Return Processing Time: Once we receive the returned items, we will inspect them and process your return or exchange within 5-7 business days. You will be notified by email once your return has been processed.

4. Refunds

If your return is eligible for a refund, the amount will be credited to the original payment method used at the time of purchase. Please note:

  • Refunds will only be issued once the returned item(s) are inspected and deemed eligible.
  • Shipping costs are non-refundable, except in cases where we made an error with your order (e.g., wrong item or defective product).
  • Processing time for refunds may take up to 5-7 business days from the date we receive your return. The exact time may vary depending on your payment method and financial institution.

5. Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct one. To initiate an exchange, follow the steps outlined in the Return Process above, and we will provide you with instructions on how to return the original item and receive a replacement.

Please note that exchanges are subject to product availability. If the item you wish to exchange for is no longer in stock, we will offer you a full refund or an alternative item of equal value.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will cover the return shipping costs for defective or incorrect items and provide you with a full refund or replacement once we have received the returned product.

  • Damaged Items: If an item is damaged during shipping, please keep the original packaging and contact us immediately with photos of the damage. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

7. Order Cancellations

You can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible at info@mumustationeryshop.com to request a cancellation. Once an order is processed or shipped, we are unable to cancel it, but you can initiate a return after receiving the item.

8. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., defective, damaged, or incorrect item), the customer is responsible for paying the return shipping costs.
  • Free Returns: If your return is a result of a mistake made by us (e.g., wrong item sent or defective product), we will cover the cost of return shipping.

9. Gift Returns

If you received an item as a gift and would like to return it, we will issue a store credit for the returned product, which can be used toward future purchases. Please provide the order number or proof of purchase to initiate the return.

10. Contact Us

If you have any questions or need assistance with returns, exchanges, or refunds, please contact our customer support team:

Mumu Stationery Shop
154 Reasor Dr
Saint Louis, Missouri (MO), 63135
Phone: (310) 645-9427
Email: info@mumustationeryshop.com
Website: www.mumustationeryshop.com

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Returns Policy.

This Refund and Returns Policy ensures that your customers understand the return, exchange, and refund processes clearly. If you need any adjustments or have specific requirements, feel free to let me know!